Get in Touch With Us
This is the page to use when you want to reach the editorial team behind Top Sports Betting Sites — whether you have spotted an error in a sportsbook review, want a mobile betting app looked at, or need to flag that a listed bonus term has changed. Below you will find the best way to contact us, what we can and cannot help with, and roughly how long a reply takes.
The fastest way to contact our editorial team
Email is the only channel we run. Write to [email protected] and a member of the team will read it. We do not operate a phone line, a live chat window or social accounts that accept support requests, so anything sent elsewhere is unlikely to reach us.
A few details make a reply much faster:
- The page you were reading — the URL, or the title of the review or comparison.
- The sportsbook involved — for example Instant Casino, Ivibet or Betninja, rather than "the one at the top".
- What you saw versus what we published — a screenshot of the operator's own terms page settles most bonus disputes in one message.
- Your province or territory, if your question is about availability or payment methods, since both vary across Canada.
- Whether you want a reply, or are simply passing on information.
Please do not send account numbers, full card details, copies of ID, passwords or anything else you would not want sitting in an inbox. We never need them, and we will delete anything of that kind that arrives.
What we can help with — and what we cannot
We are an independent comparison publisher. We do not run any of the sportsbooks listed on this site, hold no access to your account and cannot move money, unlock a withdrawal or overturn a bonus decision.
| Write to us about | Go to the sportsbook instead |
|---|---|
| Errors, outdated bonus terms or broken links on our pages | Deposits, withdrawals and pending payouts |
| Which criteria we used to rank an operator | KYC and document verification |
| Requests to review a sportsbook or betting app we have missed | Account closure, limits or self-exclusion on that account |
| Feedback on how our comparisons are laid out on mobile | Bonus credited at the wrong amount or forfeited |
| Commercial, affiliate and media enquiries | Settled bet disputes and voided markets |
If your issue sits in the right-hand column, contact the operator's own support first and keep the ticket reference. If you get nowhere, tell us anyway — a pattern of unresolved payout complaints is exactly the kind of evidence that changes a listing.
How commercial relationships work here
Some of the links on this site are commercial. If you open an account through one, we may earn a commission from the operator, at no extra cost to you. That arrangement pays for the research; it does not buy a position in our tables or a higher editorial rating. We have declined to list sites that pay well and continue to list ones that do not.
If you represent a sportsbook or an affiliate programme, say so plainly in your first email. We will tell you what we would need to review the brand — public bonus terms, banking methods available to Canadians, licence details, payout policy — and we will also tell you that a paid relationship does not come with editorial approval attached.
Reporting a problem with a listed sportsbook
Reader reports carry real weight in how we rank operators. The ones we act on quickly tend to include dates, amounts in C$ and the operator's own wording. Useful examples:
- A withdrawal that has sat pending far longer than the operator's published processing window, with the request date and method used.
- A welcome offer advertised on our page that no longer matches the operator's terms — a changed rollover, a shortened claim window, a new minimum odds rule.
- A deposit method listed as available to Canadian players that is missing from the cashier when you log in from your province.
- Verification requests that keep escalating after documents have already been accepted.
- A mobile app or mobile site that fails on a common device, particularly during live betting.
We verify what we can against the operator's published terms before we amend a page, and we will note where a claim is a single reader's account rather than something we could confirm.
Questions readers ask most often before writing in
Which sportsbooks accept Canadian bettors?
Every operator listed on this site accepts players from across Canada and operates under an international licence rather than a provincial one. That is a different thing from provincial approval: an offshore licence is not endorsement by a Canadian regulator, and provincially licensed betting exists separately in some provinces, Ontario among them. Deciding which route suits you is your call; we describe what each site offers and under what terms.
How old do I have to be?
Nineteen in most of Canada, eighteen in Alberta, Manitoba and Quebec. Operators set their own minimum too, often nineteen across the board. Anyone under the applicable age should not be opening an account, and we cannot help with enquiries from minors.
Can you tell me if my winnings will be paid?
No. We can tell you what an operator publishes about payout limits, fees and processing times, and what our research into its track record found, but no comparison site can guarantee an individual payout. If speed is your main concern, crypto withdrawals are generally quicker than bank wire, and completing verification before your first withdrawal removes the most common delay.
Do you cover casino products as well as betting?
Yes, in part. Most of the operators here run a casino alongside the sportsbook — slots, table games and live-dealer rooms — and several of the headline offers reflect that, such as Betninja's welcome package or WSM Casino's deposit bonus with free spins. Our focus stays on sports betting, but casino questions are welcome, and readers looking specifically at that side may find our guide to non-GamStop casinos more relevant.
Why is one site rated higher than another?
Our ratings come from research against a fixed set of criteria rather than from customer polls. They are editorial scores, not review-site averages. Short version below; ask if you want the detail behind a specific score.
What sits behind the ratings on this site
When we assess a sportsbook for Canadian readers we look at the same things you would: how the odds are priced across NHL, NFL, NBA, MLB and soccer, how deep the market list goes on props, futures, same-game parlays and live betting, what the bonus actually requires in rollover and minimum odds, which banking methods work in C$, how long withdrawals take and whether fees apply, and what the public record says about the operator paying out. Mobile handling matters throughout, since most bets placed through these sites are placed on a phone.
Three examples of how that plays out, and the caveats we would want you to read beside them:
- Instant Casino — our highest-rated listing at 10.0, and the one readers ask about most because its headline offer, up to 40% extra on combo bets, targets parlay bettors rather than handing over a deposit match. The value depends entirely on how many legs you build and the qualifying-odds rules the operator sets, so it does very little for a single-bet moneyline punter. Check the boost cap before you assume a figure.
- Ivibet — rated 9.9, and a common subject of contact because its sport bonus is advertised up to €150. That is a euro figure, so the amount you actually receive in C$ moves with the exchange rate at the time of your deposit, and conversion costs may apply depending on your funding method. Worth confirming in the cashier before you commit.
- Betninja — rated 9.7, with a welcome offer up to $2,500 plus 100 free spins. Large headline numbers almost always carry proportionally large wagering requirements and a maximum qualifying deposit, so the full $2,500 is reachable only by depositing at the top of the range. Read the rollover and the expiry window; the free spins are a casino component, not a betting one.
Other listings — Skycrown, 5bet, WSM Casino, DisCasino, CoinPoker, VegasHero and Wintino — are covered in the same way across the site, with crypto-focused options such as DisCasino and VegasHero quoting their bonuses in USDT rather than C$.
Response times and what to expect
We aim to reply within two business days. Corrections tend to move faster than general feedback, because a factual error sitting on a live page is the thing we most want off it. Commercial enquiries can take longer, and we do not reply to unsolicited link-buying requests or pre-written guest posts.
Every reply comes from a person. Miles Donovan handles editorial correspondence and content accuracy queries.
If gambling has stopped being fun
We cannot provide counselling or intervene with an operator on your behalf, but we will not ignore a message of that kind either. Every sportsbook we list should offer deposit limits, time-outs and self-exclusion in its account settings — use them before a problem grows. Free, confidential help is available across Canada through provincial problem gambling helplines and ConnexOntario in Ontario, and your bank can usually block gambling transactions on request. Nothing here is advice to bet; only stake money you can afford to lose.
Short version: email [email protected], include the page and the sportsbook, and skip any personal account details. If you are still weighing up where to open an account, our comparison pages are the better starting point — come back here once you have a specific question.